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Tech Wednesday, November 14th 2012 at 9:40 am

Google Fiber Installations Have Begun in Kansas City, All Other Parts of the Country Jealous

After much fanfare and holding of breath, Google has finally started to connect the general public of Kansas City to Google Fiber. That means that homes can finally get in on those sweet pricing plans, which includes a tier of free Internet with a one-time construction fee. The first area to receive installations appears to be Hanover Heights, but all the neighborhoods receiving Google Fiber can rejoice as their time will come shortly. Kansas City’s never been such a tempting locale.

Good Guy Google explains how they’re going to make the entire process as friendly as possible:

We’ve found that the difference between dreading an installation and feeling like you had a good experience comes down to us caring about the details that matter the most to you. For example, we’ll show up when we’re supposed to—at the start of your appointment, not somewhere in the middle. We’ll clean up any mess; each installer carries a vacuum cleaner. And we’ll answer your questions and teach you about your devices—don’t be afraid to ask us questions, or to ask us to explain something again in simpler language.

That all just sounds marvelous, and almost too good to be true. A little customer service goes a long way. Let’s all move to Kansas City, okay?

(via Google)

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