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Uncategorized Friday, July 8th 2011 at 2:08 pm

A Lesson In Knowing Your Audience

It’s unfortunate that my list of tips for writers was published when it was this week. If it had only been a day or two sooner, it maybe could have saved Kotaku a major headache. Jen Schiller, an intern at Kotaku, published a rather dismissive article about professional gaming this past Tuesday that was based on an interview over at Alienware Arena with David “Zaccubus” Treacy. The final tip I gave in my list was to know your audience and, sadly, it looks as if Schiller might have misunderstood exactly who it was she was talking to and what she was talking about.

At best, her article was insulting, dismissive, and poorly-sourced. At worst, it was full of falsehoods and a great example of negligent journalism. It takes more than a snippet of a quote or a quick skim of an article to fully understand the intent. As some have pointed out, it’s not as if there aren’t many an example out there of, shall we say, less-than-stellar journalism. Sometimes this is intentional trolling or sensationalism while a post of this kind from an intern feels more like a misstep and an opportunity to learn.

And that isn’t to pick on Schiller either. At some point, everyone must learn the basics. When you were a kid, you crapped in your pants just like everyone else before you knew better. Ignorance is not an excuse but it’s also not reason to completely dismiss a person’s ability even if they’re being dismissive of you and your interests. Instead of burning bridges—social networks make the tech world a lot smaller—build relationships by helping or at least trying. At that point, when they know better, that’s when it’s stupidity.

So, time for a lesson: do not give the middle finger to your specifically-targeted audience. If you’re courting the kind of audience that finds niche, Japanese advancements of interest, it’s probably not a good idea to poke fun at the idea of an alias/handle for a professional gamer. Sarcasm and humor both have their place and self-deprecating jokes are often cruise control for cool but singling out a subsection of your audience and mocking them both implicitly and explicitly is just not a good idea at all.

In addition, make sure if you’re going to give the middle finger, that it’s a justly-deserved middle finger rather than a matter of opinion. If you say that a known pro-gamer said something, make sure that they both actually said it and that they didn’t follow that up with a statement clarifying the first one. That kind of stuff is just sloppy and only provokes righteous anger and disappointment from fans. There’s not much you owe people viewing your editorial for free but you at least owe them accuracy and professionalism.

Again, to be clear, it’s not like events like this don’t occur from time to time or even on a weekly basis. It just happens that this was a fairly flagrant disregard of some classic tenants of writing. Go and read Schiller’s article and then read the paragraph that it was essentially based on from the Alienware Arena interview.

Specifically, here’s that paragraph again:

“Every TV show I’ve seen so far has been way too cheesy and not indicative of what pro gaming is about. Trying to squeeze an event into a 60 minute broadcast doesn’t really work for gaming as it doesn’t really work for tennis. But the latter is shown everywhere on TV.

Only recently, thanks to MLG, can we see what gaming events should look like: Great shoutcasting, well presented, and without the need to cheese it up for regular people to understand.”

And so, to everyone out there looking to write about your passion, please don’t do this. Or if you must, at least learn from it.

(image via bit-tech.net)

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  • Anonymous

    Rollin, this was me last summer. I made a mistake when I interned at Kotaku, which Geekosystem rightfully covered back then, too. Any idea how I can contact Jenn and let her know there is life after blogging errors? Better to screw up big once so you remember it than to keep making the same little mistake over and over.

  • http://twitter.com/jamesbishop Rollin Bishop

    Gadzooks! Thanks for catching the name thing, Lauren.

    Your best bet might be through Crecente. Or, as you’ve astutely noted, careful searching with the correct name. Heh.

  • Anonymous

    Actually, I managed to get it from Kotaku editor Mike, but not before writing an open letter to Jen – http://otakujournalist.com/2011/07/an-open-letter-to-kotaku-intern-jen-schiller/. I linked to this article, too, since I think it was the best critique.

  • Jen

    Hi Geek-o-system! 
    Thanks for responding the way you did, I have definitely used this week as a learning experience, and it astounds me (I mean that in a good way) that people are actually still paying attention to the way that my original article blew up.
    I have learned my lesson the hard way and don’t plan on making these mistakes again. I am so grateful to have the opportunity to work for kotaku, and hopefully I won’t let down the gaming community for the rest of my time there.
    Thanks again, 
    –Jen

  • http://pulse.yahoo.com/_Z4CJFSWSF6NJQ2QO56FEBHKHJM K

    Rollin – I read the article.  I’m just not seeing what your beef is.  It seems like you simply dislike the message and feel the need to lash out at the messenger.  The CLOSEST I could see to her dismissing professional gamers is her statement that she doesn’t want to pay to  watch other people play video games, especially people she doesn’t know.

    You’re getting offended for the sake of being offended.

  • http://twitter.com/robynmcintyre RobynMcIntyre

    I think you meant “tenets” of writing, although the idea of being a tenant of writing is interesting to contemplate philosophically.

  • http://pulse.yahoo.com/_Z4CJFSWSF6NJQ2QO56FEBHKHJM K

    Jen – don’t take it hard.  Nothing was wrong with the article.  The only “mistake” I see was Rollin’s shoddy reporting, not yours.

    I doubt that, unless you said something along the lines of, “pro-gaming is the best thing ever and everyone loves it and anyone who doesn’t is an idiot and it is totes a viable career option” – true or not – he would have taken issue with it.

    Your article was fine and I don’t see any issue of shoddy reporting coming from YOU. 

  • Eric Bazilio

    Wow, immature attempts at subtle sarcasm and dismissal to the point where I just wonder why she bothered to write that article in the first place. Controversy points? Quality material have more value in the long run. Unless cheap fame is what she is going for.

    What saddens me the most is that there are many writers who will go on with that style adding nothing but dismissive comments. Why write about something you don’t really care about?

    This is isn’t the type of “regular” people I enjoy being around, that’s for damn sure.

  • http://pulse.yahoo.com/_Z4CJFSWSF6NJQ2QO56FEBHKHJM K

    Whaaaat? Rollin is a MASTER writer!  Why, he writes articles online about how great a writer he is, and they are TOTES not copied from a “how-to-write” book his mom got him last Christmas!  Nothing he does is ever wrong!  :-/

  • http://pulse.yahoo.com/_Z4CJFSWSF6NJQ2QO56FEBHKHJM K

    Gosh, Rollin.  Getting her name wrong?  Way to know your subject.

    Way to call the kettle black.

  • http://twitter.com/jamesbishop Rollin Bishop

    Yikes, K. Not sure what I did to offend you, but alright then.

    Let’s start at the beginning. Typos are typos. Adding the extra n on the end of Jen isn’t what you’d call shoddy reporting, but I digress. It was unfortunate and fixed within two hours. I have no beef with Jen. I hope that comes across to the readers and I’m sorry it didn’t for you. I’m fairly certain that the post up there from Jen is, well, from Jen. Lauren did write an open letter and get in contact with her, after all.

    What… message, K? I’m confused here. Please take the time to go read the original interview that Schiller’s post was about and see if you still feel the same way. If that’s the case, I can’t help you past that point.

    It’s dismissive of anyone that would use an alias/handle and professional gaming as a whole. Or, it comes off that way.

    Both in this article and elsewhere I’ve said that mistakes are exactly that: mistakes. Everyone makes them. Best to learn and move on from there.

    Oh, and to conclude my argument with a faceless internet entity, here is a twitter update from the 8th where I talk about how we have all been there: http://twitter.com/#!/rollinbishop/status/89423003447869440

    How does that crow taste?

  • http://pulse.yahoo.com/_Z4CJFSWSF6NJQ2QO56FEBHKHJM K

    Rollin,

    Thanks for assuming I’m ignorant instead of plain disagreeing with you.

    Way to know your audience.

    I truly think you’re getting offended solely for the sake of being offended. 

  • http://twitter.com/Gauldar Rob

    Dude, you sounds really obsessed.

  • Jen Schiller

    The only counter-argument I have to your article, Rollin, is that I put “Zaccubus” into quotes because it’s the way I was taught to treat handles, nicknames and aliases in any journalism class ever.  I meant no disrespect in that particular instance.  I would do the same to anyone.
    And for the record, yes.  This is me, Jen Schiller, (spelled with one n, but at least you didn’t get my last name wrong and then neglect to fix it…) Kotaku intern. 

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