Apple Taking a Hard Line Against Free Bumpers for Unhappy iPhone 4 Customers
by Robert Quigley | 6:16 pm, June 29th
Soon after the iPhone 4 hit stores nationwide, many customers discovered that if they held the phone in a standard left-handed fashion, their number of bars of connectivity would drop from five to one or zero due to the placement of the phone’s antenna. Despite Apple’s claims otherwise, this seemed like a fairly large engineering screwup. Coincidentally, Apple recently started selling a rubber bumper for the iPhone 4 which corrected the problem. It seemed reasonable enough to ask that Apple give these bumpers for free to customers who had bought a phone with such a clear design limitation — Gizmodo is spearheading a petition asking them to give away the bumpers — but a recently leaked Apple memo seems to advise AppleCare representatives to take a firm stance against free bumpers, even while advising customers that bumpers could improve performance.
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