A recently leaked memo indicates that Verizon really wants its customers to use autopay or electronic checks. So much so that it's going to start charging a $2 convenience fee to all customers who utilize the pay by phone or online payment option. The big idea, from Verizon's perspective, is to push their customers into modes of payments where Verizon won't have to foot a credit card fee. Of course, with a $2 fee rolling out, it might actually turn consistent, forgetful fee-payers into a better cash cow, but either way, the fee will make the situation a win-win for Verizon. That is, if they don't mind getting their customers a little bit angry.
Read on...
